About Us

Mission Statement

Our mission statement has been created over a number of years of being in business and ongoing self-reflection of our performance and customer feedback. Our mission statement serves as both a compass for us make sure we stay on course, and a barometer by which we measure ourselves against the standards we’ve set for ourselves.

Our mission is to always high-quality workmanship to our customers at a fair price. Our goal of always providing excellent value demands that we consistently render high quality service, with integrity and in a professional manner.

We want you to hold us accountable to our mission statement.


Why are we a plumbing industry leader?

At Business Name, no job is ever too large or too small for us to respond to. There is never a reason for you to feel overwhelmed about any residential or commercial plumbing issues that you may be facing. We have experienced and competent plumbing technicians waiting for your call. We handle everything right from removal of old plumbing systems through to installation and removal of all debris .

Many of our clients have been with us for years and some of our customers have been with us since day one. In fact, 95% of clients call us back for future services. Our service areas include New York and surrounding areas.

Our Management Team

When you think of Business Name, we want you to to also think integrity, honesty, reliability and being true to our word. We are proud of the ability of our technicians to get along with people, even when they are working under pressure. We understand that this type of characteristic in our technicians will maintain (and enhance) the reputation and willingness for clients to want to work with our company. This is always top of the mind of our management team so they can lead by example and also guide existing staff and new employees to make this their own personal mission too.

We would like you to meet the senior management team of Business Name below…

Peter H. Sand
President
Peter H. Sand
President
Since 1981

It was more than 50 years ago, in 1963, when Robert “Bobby” Sand and his wife, Sarah, started Business Name.

Almost two decades later, their son, Peter, took over the business and became the company’s president. First, however, he had to learn the trade.

“I started working in the holidays when I was 11 years old,” Peter reminisced.

It’s a place where family ties run deep. Seven Sand family members now work in the business, including Peter’s sister and company treasurer, Agnes Rose. But really, Peter likes to say all 19 workers there are “one big family.”

Peter Sand, now 55, graduated from Portsberry Valley High School in 1981. He and his sister, Agnes, started running the business the following year after their dad passed away in 1985.

“We have each other’s best interest at heart,” Peter said, “both professionally and personally. Sometimes there’s a difference of opinion on which direction we should go, but there’s a mutual respect between the two of us.”

James Satun
Technical Director
James Satun
Technical Director
Since 2010

In his relatively new position, as our Technical Director, James will play a greater role in product identification and negotiations, to make sure Business Name is able to continue using the best products, and supplying them at the best price, when it comes to maintaining, repairing and installing plumbing appliances for our clients. James has actually been a critical member of Business Name since joining the business in 2010 as the head of training.

Through the last nine years, Nigel has become a recognized figurehead for Business Name by being our representative in groups such as the Chamber of Commerce and Business Network International.

Bob Netur
Plumbing Foreman
Bob Netur
Plumbing Foreman
Since 2014

Bob started working at Business Name 5 years ago. He found out early on that his passion for customer service, along with his work ethic and determination would make him a great employee in a customer based service.

Bob has 15 years plumbing and gas installation experience. He completed his apprenticeship in Australia and continued working there for 8 years, before heading back home to the US. When Bob isn’t busy at work he is surfing, in the gym trying to keep his weight in check or hanging out with his wife and their dog, Sadie.

Agnes R. Rose
Treasurer
Agnes R. Rose
Treasurer
Since 1985

Agnes is the sister of Peter Sand, the company President, and daughter of Robert Sands the founder of Business Name. Agnes graduated with a Bachelor’s Degree focused on accounting and finance from St. Louis University. 

She joined her brother, Peter, in 1985, to help run the company and has since demonstrated solid skills in management, strategic planning and contract negotiation.

John D. Vandyke
Service Plumber
John D. Vandyke
Service Plumber
Since 2013

John has been working behind the scenes in Business Name since 2013. Having always worked in the plumbing trade since leaving school, John was able to immediately fit in with the team upon joining us. Recently John has committed to doing more courses so he can increase his certifications and hopefully move up the promotion ladder within Business Name.

When he’s not in work, John enjoys spending time with his wife and chasing their 3 young kids. John also likes to make time for crossfit when he can.

Roman Robinson
Team Leader/Service Plumber
Roman Robinson
Team Leader/Service Plumber
Since 2018

Roman is our newest recruit. He is a fully qualified tradesman with near to 20 years of experience. Originally from Pennsylvania and a previous business owner himself, he understands the importance of customer satisfaction. Therefore, Roman has taken on the role as Team Leader on project jobs and is one of our Service Plumbers. He is very efficient, hardworking and honest. When not at work Nathan is playing golf, and spending time with his wife and kids.

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